Shipping & Returns

We hope you’re as excited to receive your products as we are to ship them to you. Please get in touch If you have any issues regarding your order, shipping or returns.

Shipping

Orders are typically processed and sent out within 2 working days via Royal Mail 1st Class post.

UK: Shipping Cost £4.50.
EU: 5-7 days service: Shipping charged at 14 euros
Rest of World: 5-7 days service: Shipping charged at £14

Returns

UK & EU Returns

We really hope that you will love your Wild Source products. However, if you are not completely happy with any of the items you have ordered, we are happy to offer a refund, exchange or replacement. Products must be returned within 28 working days of delivery, unopened, unused and in their original condition.

If you would like to return or exchange an item, please email info@wildsource.co.uk quoting your order number, and confirm whether you would like to Return or Exchange your item, as well as your reasons for wanting to do so.

Once we have received the returned items, we will process your exchange or refund the amount to your original payment method. Refunds will be processed within 14 days.

Please ensure that you send your return via Royal Mail Recorded Delivery or a trackable courier and keep hold of a postage receipt. We are only responsible for the items once they have been received back into our studio.

Please send returns to:

Wild Source Returns
Unit 16 Apperley Studios
1 St. Andrews Road
Bristol
BS6 5EH

Returns from orders outside of the UK or the EU

We really hope that you will love your Wild Source products. However, if you are not completely happy with any of the items you have ordered, we are happy to offer a refund, exchange or replacement. Products must be returned within 28 working days of delivery, unopened, unused and in their original condition.

If you would like to return or exchange an item, please email info@wildsource.co.uk quoting your order number, and confirm whether you would like to Return or Exchange your item, as well as your reasons for wanting to do so.

Once we have received the returned items, we will process your exchange or refund the amount to your original payment method. Refunds will be processed within 14 days.

Please ensure that you send your return via Royal Mail Recorded Delivery or a trackable courier and keep hold of a postage receipt. We are only responsible for the items once they have been received back into our studio.

Please send returns to:

Wild Source Returns

Unit 16 Apperley Studios

1 St. Andrews Road

Bristol

BS6 5EH

Important notice for Deliveries outside of the UK and EU: Please note that as the customer, you are responsible for all taxes, duties and processing costs relating to returning your items to us.

If an item is damaged

We are always very disappointed to hear of our customers receiving damaged items. If you have received a faulty or broken item, please contact us as quickly as possible to notify us, and we will arrange for a replacement to be sent out.

 

Cancelling online orders

You have the right to cancel an order 14 working days from receipt of your item. If you would like to exercise this right, please send us a notice of cancellation by email to info@wildsource.co.uk, and return the item(s) to us in their original condition.

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